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The Christy Wright Show

Life can be overwhelming and the day-to-day grind can leave you feeling stuck, but it doesn't have to be that way. The Christy Wright Show will fire you up so you can break through limitations to create a life you love and are proud of. You will build confidence in yourself and the God who created you.
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Now displaying: March, 2020
Mar 30, 2020
If you’re like me, you might feel helpless right now. Discouraged and probably overwhelmed. I am with you. I can’t change what we are all going through together, but I wanted to do something. So I decided to put together a quick, scrappy and imperfect series to help shine some hope in the chaos we are in. I threw it together, texted a few friends to see if they would want to join me and put it on the calendar. I’m calling it Hope in the Chaos. Today I'm joined by my friend, Emily Ley.
 
We are going to walk with you and talk with you and process this with you. We’re going to pray and talk about what anchors us during this storm.
 
Would you join me for this? There’s no ask. No sale. No agenda. I just want to be present for you as we figure out how to get through this together in the coming days. I care about you friend, and I’m here for you. ❤️
 
You can view this entire series and receive the recap emails with journal questions if you visit businessboutique.com/hope.
Mar 27, 2020

It’s scary out there, but hope is greater than fear. In times of crisis, facts are your friends. So get the facts and other common sense guidance on life and money from thought leaders and my friends, Dave Ramsey, Rachel Cruze, and Ken Coleman.

daveramsey.com/hope

Mar 17, 2020

Stop People Pleasing and Live Life On Your Own Terms

 


1:16 Find Ways To Do More of What You Love and Less of What You Don't

9:19 Four Areas of Life Where You Can Live True to Yourself

19:14 Taking Control of Your Life with Chris Hogan

39:41 Challenge: Make Time for What’s Important


If you have a success story you would like to share with the Business Boutique community, email me at podcast@businessboutique.com.

New podcast episodes are available every other week.


Find ways to do more of what you love and less of what you don't.

Have you ever thought about what it looks like to actually live life on your own terms? That might sound simple, but if we’re honest, most of us have a hard time actually doing it.

I love to do things on my own terms. And because of that, I’ve done a few things that you might say are a little . . . weird. For instance, when I came home from college, Dancing With the Stars was in its first season. One week, an advertisement popped up for Latin and ballroom dance lessons in Nashville, and I thought, I think I’ll do it. So, I did. For almost two years, I took Latin and ballroom dance lessons, and I even competed in a dance competition. Now that's weird.

But that's not the only weird thing I've done. When all my friends were living in the city, I moved to a 40-acre farm with fainting goats, horses, and a mini donkey. While my friends were working their corporate jobs, I was mucking stalls. That's not normal.

And then I decided I wanted to play soccer. So I went to the YMCA in my area and signed up for the adult league. I didn’t have a team to play with, so they put me on a team with all Guatemalan men who spoke no English. And it was one of the most fun experiences of my life (not to mention, my Spanish got really stinking good).

It was amazing how all of these experiences, though weird, were a lot of fun. But what was even more important was that they were things I wanted to do. They were things that were true to me.

Here's what's interesting: Not everyone is quite as comfortable being a little weird, going against the “normal” logical path and plan for their lives, and doing some things that might be different.

Do you struggle with this? Maybe you feel like it’s not logical or practical to do something different. Maybe you’re worried about what people might think.

Friend, I don't want you to wait until it’s too late to decide that you want to live your life. I don't want to look back with that regret and feel like I always made the safe choice or did what other people thought I should do and I’m guessing you don’t either.

Do you know that your life is just that—yours? You don't just have the right to create the life you want. You have the responsibility to. No one can change your life. You have everything you need and all the power in the world to make different decisions today about who you are and what you want for your life, your family and your future.

You have permission to create a life that looks like who you are. You can be true to yourself without worrying about what everyone else thinks that you should be.

4 Areas of Life Where You Can Live True to Yourself

I want to give you four practical areas to explore in your own life that will help you be true to yourself. Maybe you're already doing it. Maybe you feel confident in all these areas, but maybe not. Maybe as we walk through these, you’ll start to look at these different areas of your life and realize you’re making decisions based on what other people think. And if you are, would you do anything differently?

1. Career

You have the right and responsibility to pursue a career that's right for you. You don't have to choose between being happy and making money. You actually can do both, believe it or not. So, what's the right career path, business path or money-making income path for you? How could you use your skills and gifts and talents in a way that could provide income for your life and your family?

2. Family

So, what does your family look like right now? What are some of the values you hold in your family? What are some of the decisions you make in your family? What does your day-to-day schedule look like? You have a right and responsibility to make your family look like anything you want it to. So, what does that look like for you?

3. Finances

When it comes to money, we often spend money in a way that other people expect us to, whether that’s shoes, home decor, or even where you send your kids to school. We often spend money to create a lifestyle that reflects what other people expect of us. But what if you didn't? What if you were weird?

What changes do you need to incorporate in order to manage your finances in a way that's true to you? Where your money is going is a reflection of your values, not someone else's. So where are you spending your hard-earned money?

4. Fun

What's fun to you? What's exciting to you? What interests you? What gives you joy and brings you energy? What makes life worth living? If we're not careful, we’ll get so busy keeping up with the to-do list of life that we forget to live it. So it's up to you to create the fun.

So, what's fun for you? What are some hobbies you love? What are some things you can do with your family?

Here's the deal: If you want a different life, you have to create it. No one can do that for you. Look at your career, your family, your finances, and what’s fun for you and begin to create a life that you love and are proud of.

Taking Control of Your Life with Chris Hogan

I’m so excited for you to meet my good friend and fellow Ramsey Personality Chris Hogan. He’s the host of The Chris Hogan Show and #1 national bestselling author of the books Retire Inspired and Everyday Millionaires. Chris is an expert on taking control of your life and money, and that’s exactly what we’re going to be talking about today.

On this episode, Chris and I talk about:

  • Money decisions that can affect every other area of your life
  • Getting out of the day-to-day grind and not letting life happen to you
  • Creating the courage and confidence you need to live life on your own terms
  • Replacing fear with gratitude

Challenge: Make Time for What’s Important

I’ve been noticing a pattern recently. I speak to women at all different ages and all different stages of life. And here's one phrase that they just keep saying over and over and over again: “Well, when things slow down, I'm going to (fill in the blank).” When things slow down . . . again and again and again.

The belief that is buried beneath this statement is that things will slow down on their own, right? Y'all, they never do. Things are never going to slow down unless you slow them down. Nothing in your life will change unless you change it. Do you understand that? It's not going to change on its own. It's up to you. Don't buy into the lie of “when things slow down,” because you and I both know that things will never slow down.

If you're waiting to have time left over to put toward what's important to you, you’ll never do it. Instead, I want you to make time for what’s important to you.

Mar 3, 2020

How to Create an Amazing Customer Service Experience

 


1:14 Create an Amazing Customer Service Experience

4:30 Five Ways to Improve Your Customer Service

15:14 Customer Service That Disrupts the Competition with Shep Hyken

33:45 Encouragement: Use Your Experiences to Shape Your Customer Service


If you have a success story you would like to share with the Business Boutique community, email me at podcast@businessboutique.com.

New podcast episodes are available every other week.


When I wrote my book Business Boutique—a book entirely about how to start your own business—I left out something that I believe is crucial to winning in business: great customer service.

Do you know why I didn’t write about it? Because I believe, as women, we naturally excel in customer service. We’re relational. We’re great at connecting with people, serving others, nurturing, and thinking about how someone else feels. However, there’s always opportunity to grow, right?

Well, several years ago, I had a pretty frustrating experience with a customer service representative. It was so frustrating that I now use it as an example when I teach on what not to do when working with customers. Here’s what happened:

I got a notification in the mail that my dental insurance had been canceled. As you can imagine, I was really confused because there had been no other conversations about any problems with my dental insurance. And then one day, poof—it was canceled.

So naturally, I called and spoke with a customer service representative, and she told me, “Well, you didn't pay your bill. You pay it every six months, and you didn't pay it the last time it was due.” I responded, “I'm so sorry. I pay my bills. I wasn’t aware that it was due. I don’t remember getting a bill in the mail or hearing anything about this.” And her response was, “Well, we decided to become a paperless company a few months ago, so we just send emails now.”

It turns out, they had an old email that I hadn’t used in years. So, I kindly asked the “nice customer service person” if I could pay my bill right there over the phone and reinstate my insurance. Her response? She threw out three words that still makes me cringe to this day: “Our policy is . . .” Is there anything that makes a customer more upset than hearing, “I’m so sorry, but our policy is . . .”? Nobody cares about stinking policies!

We don’t have to run our businesses that way! In fact, your business will be more successful and more fun when you provide incredible customer service and put your customers before your policies.

5 Ways to Improve Your Customer Service

I want to give you five ways you can improve your customer service and help your business succeed:

1. Don't be late.

Always, always, always be on time. Whether it’s a shipment going out, returning a phone call or an email, showing up to a meeting—whatever it is, do it on time. When in doubt, I always want you to underpromise and overdeliver.

This one is convicting for me because I’m not great at it—I’m working on it. But this is the most basic way to keep your customers happy. Just be on time and do what you say you're going to do when you say you're going to do it.

2. Don’t be emotional.

Listen, I’ve got a lot of feelings. I have so many feelings that even my feelings have feelings. But whether you’re having a good day or a bad day, your customer doesn't care. Every day, your brand and your business should be having a good day.

Nothing will break trust with your customers like being Dr. Jekyll on one day and Mr. Hyde on another. You've got to be consistent in how you take care of people. Don't be emotional, and don't take your bad mood out on your customers.

3. Don’t forget to listen.

I know this sounds really basic, but when we're having a conversation with someone, whether it's a normal conversation, a positive conversation, or even a really heated conversation, we’re always thinking of what we're going to say next.

But instead of doing that, stop, listen, and ask follow-up questions. Most people just want to be heard. When they feel heard, they feel validated and understood.

Never underestimate the power of simply listening to someone's story, complaint, problem, frustration or fear. Listening is a really powerful way to serve your customers and make them feel valued.

4. Don’t make excuses.

As customers, we hate hearing excuses. So don't make excuses to them under any circumstances. If someone is unhappy with your product or something went wrong, there are only three things you need to do:

  • Own it.
  • Apologize for it.
  • Fix it.

Did you notice that “explain it” is nowhere on that list? That’s because no one cares about your explanations or your excuses! All they want is for you to own it, apologize for it, and then fix it. That's what your customers care about—I can promise you that.

5. Don’t use the word policy.

Please—I'm begging you. You hate it when companies use the word policy as an excuse for why they can't help you because that's exactly what it is: a cop-out. So, if you hate it, don’t do it to your customer! Be a fixer. Do the right thing and take care of people.

Now, of course you need policies to run a business and protect yourself, but at the end of the day, you should always do the right thing—what’s best for your customer. Live your life and build your business by the Golden Rule: Do unto others as you would have them do unto you.

If you want to make your customer’s blood boil, then explain that you can't do something because of “your policy.” And watch how it instantly sucks all humanity, connection and trust out of any conversation with them. It makes your conversation about a transaction, not a relationship. That's what the word policy does.

So, have policies, but don't rely on them when it comes to customer service conversations. Instead, use common sense.

At the end of the day, each of these five mistakes boils down to the Golden Rule. If you're not sure how to handle the situation, all you have to do is ask yourself: How would I want to be treated?

Now that is great customer service.

Customer Service That Disrupts the Competition with Shep Hyken

I'm so excited about my guest today. Shep Hyken is a speaker and customer service expert, and he's the author of the book The Convenience Revolution: How to Deliver A Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty.

On this episode, Shep and I talk about:

  • Common mistakes people make when providing great customer service experiences
  • How to win your customers over from the competition
  • Being consistent and teaching your customers how to work with you
  • Using your customer’s negative experience as an opportunity to serve them well
  • Five steps that will help you handle any negative customer experience

Encouragement: Use Your Experiences to Shape Your Customer Service

I've got an idea that's going to help you really step up your customer service game. Are you ready? It's so easy.

I want you to think about—and pay attention to—the types of customer service experiences that you have as a customer. I want you to think about the really, really good and really, really bad experiences. We’ve all experienced both. So why not use them to your advantage in your business? Lean into those situations and learn from them.

Ask yourself: What's so great about the great ones, and how can I be great too? What's so bad about the bad ones, and how could I make sure that I'm nothing like that?

You can use these past personal experiences not only to learn and grow from, but also to help you build your business on solid practices that will serve your customers even better.

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